Applied Consumer Insurance Europe AB
(trading under the name Applied Affinity Underwriters)
Applied Consumer Insurance Europe AB (hereafter referred to as ACIE) is an insurance intermediary authorized by the Swedish Financial Supervisory Authority (Finansinspektionen) and registered with the Swedish Companies Registration Office (Bolagsverket). ACIE also operates under the trade name Applied Affinity Underwriters, meaning this name may also appear on emails, websites, documents, information, and marketing materials.
ACIE is an insurance intermediary that acts as a representative for the insurance companies with whom we collaborate. The business is regulated, among other things, by the Insurance Distribution Act (2018:1219) and the Swedish Financial Supervisory Authority’s regulations (FFFS 2018:10) on insurance distribution.
ACIE has been assigned by insurance companies to distribute the insurers' products to other insurance intermediaries or partners. ACIE has the contracted authority to bind these insurance companies to insurance agreements with customers. This means that while the insurance companies are responsible for the insurance risks, they have authorized ACIE to carry out parts of the process on their behalf.
ACIE is an independent division within United Risk Global, an international platform for underwriting and distribution of property and liability insurance. More information can be found at www.unitedrisk.global.
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Company Name and Address
Applied Consumer Insurance Europe AB, registration number 559497-4072
Website: www.appliedaffinity.com
Address: Engelbrektsgatan 9-11, 114 32 Stockholm
Email: info@appliedaffinity.com
Registration with the Swedish Companies Registration Office
ACIE is registered with the Swedish Companies Registration Office for the distribution of property and casualty insurance. The registration can be verified through the Swedish Companies Registration Office, 851 81 Sundsvall, phone number: 0771-670 670, email: bolagsverket@bolagsverket.se, www.bolagsverket.se.
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Supervisory Authority
Applied Consumer Insurance Europe AB has authorization from the Swedish Financial Supervisory Authority to conduct insurance distribution regarding the following non-life insurance classes: 1. Accident, 2. Sickness, 3. Land vehicles, 7. Goods transport 8. Fire and natural forces 9. Other property damage, 13. General liability, 14. Credit 16. Miscellaneous financial loss, 17. Legal expenses and 18. Assistance.
The company is supervised by the Swedish Financial Supervisory Authority (Finansinspektionen), and inquiries regarding ACIE’s license can be directed to the Swedish Financial Supervisory Authority (Finansinspektionen) at: Box 7821, 103 97 Stockholm, email: finansinspektionen@fi.se, phone: 08-408 980 00, or www.fi.se. The Swedish Financial Supervisory Authority can provide information about the individuals at ACIE who are authorized to distribute insurance and whether this authority is limited to a specific type of insurance, class of insurance, or group of insurance classes.
ACIE is also supervised by the Swedish Consumer Agency (Konsumentverket) with regard to marketing. You can contact the Consumer Agency via: Konsumentverket, Box 48, 651 02 Karlstad, phone: 0771-42 33 00, email: konsumentverket@konsumentverket.se, www.konsumentverket.se.
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Qualified Holdings
ACIE does not have any qualified holdings in any of the insurance companies whose products we distribute. Neither do any of our employees have any qualified holdings in any of the insurance companies ACIE collaborates with. A qualified holding refers to direct or indirect ownership in a company that represents 10% or more of the capital or voting rights or otherwise allows significant influence over the company’s management.
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Information about the Distribution
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Basis for Distribution
ACIE distributes insurance products from one or more insurance companies and only offers insurance products from the insurance companies ACIE has distribution agreements with. The insurance companies ACIE distributes insurance for are listed below. When distributing insurance, ACIE represents the insurer. ACIE does not provide any advice on insurance.
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Insurance Companies Represented by ACIE
Aviva Insurance Ireland DAC (organization number 605769), address: Building 12, Cherrywood Business Park, Loughlinstown, Dublin, D18W2P5, Ireland.
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Remuneration
ACIE receives remuneration according to agreements with the insurance companies we collaborate with, amounting to 10% of the paid premium. However, the remuneration may vary in certain cases depending on the type of insurance we distribute. If ACIE’s remuneration differs in a specific case, this will be disclosed along with the information provided to the customer when signing a particular insurance contract.
If an insurance policy is cancelled or terminated during the policy period and the policyholder is entitled to a refund of the premium, including ACIE's remuneration, ACIE is obliged to refund its portion of the premium to the insurance company.
ACIE’s employees never receive commission or salary based remuneration on the number of insurance policies distributed or the size of the premiums.
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Complaints
If for any reason you are not satisfied with ACIE’s insurance distribution or handling of insurance products, please contact us as soon as possible so we can see if there is anything we can do. If you are still dissatisfied, you can contact the complaints officer at ACIE. Please send your complaint via email to complaints@appliedaffinity.com or by mail to Applied Affinity Underwriters, Complaints Officer, Engelbrektsgatan 9-11, 114 32 Stockholm. Please attach relevant documents.
If your complaint relates to claims handling, it should be directed to the relevant claims handling company. If you are unsure of the company handling claims, please contact us at info@appliedaffinity.com, and we will assist you.
Submitting a complaint is free of charge, and ACIE will handle any complaints with due care. Complaints will be answered promptly, and if ACIE cannot respond to a complaint within 14 business days of receiving it, ACIE will contact you and explain the reason for the delay and inform you when a response can be expected.
As a consumer, you can also receive free assistance from the following bodies:​​
(a)
Consumer Insurance Bureau (Konsumenternas Försäkringsbyrå), mailing address: Box 24215, 104 51 Stockholm, phone: 0200-25 58 00, www.bankforsakring.konsumenternas.se
(b)
Swedish Consumer Agency (Konsumentverket, Hallå Konsument), mailing address: Box 41, 651 02
(c)
Karlstad, phone: 0771-525 525, email: info@hallakonsument.se, www.hallakonsument.seConsumer Guidance in your municipality.
Dispute Resolution
If a dispute arises between you and ACIE, you can have your case reviewed by the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, phone: 08-508 860 00, email: arn@arn.se, www.arn.se. However, ARN only handles disputes involving consumers.
You also have the option to have your case reviewed by a Swedish general court. Please contact the nearest district court for more information
Professional Indemnity Insurance
For the liability ACIE has as an insurance intermediary, ACIE is covered by mandatory liability insurance for pure financial loss. The insurance covers any liability that ACIE may incur toward you as a customer.
If you, as a customer, suffer damage or financial loss that you believe has been directly caused by ACIE’s actions, you have the possibility to file a claim directly with the insurance company. However, if you want to make a claim, you must notify ACIE within a reasonable time after you notice or should have noticed that damage has occurred. In the event of a claim, please contact ACIE via email at info@appliedaffinity.com or the insurance company Convex Group via the insurance intermediary Howden Insurance at FLnewclaims@howdengroup.com.
The insurance is held with Convex Group, 52 Lime Street, Moorgate EC3M 7AF, United Kingdom, and covers up to €1,564,610 per claim and €3,129,230 total for all claims in a year, in accordance with the Swedish Financial Supervisory Authority’s regulations. ACIE has also chosen to take out insurance with higher limits, covering up to $5,000,000 per claim and $10,000,000 in total for all claims in a year. The intermediary for this insurance is Howden Insurance, One Creechurch Place, London EC3A 5AF, United Kingdom.
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Information on the Processing of Personal Data
The personal data provided to ACIE is processed in accordance with applicable data protection legislation and the company’s guidelines. Information about how personal data is processed can be found at www.appliedaffinity.com.